Refund policy
Hishine Returns & Refunds Policy
At Hishine, we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.
30-Day Return Guarantee
You have 30 days from the date your order is delivered to request a return.
After 30 days, unfortunately, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
• The item must be in the same condition you received it
• It must be returned in its original packaging
• Proof of purchase (order number or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for a refund:
• Heavily used products
• Opened or tampered items
• Products not in their original condition
Refunds
• Once your return is received and inspected, we will notify you via email
• If approved, your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account
Exchanges
We only replace items if they arrive defective or damaged.
If you need an exchange, please contact us before returning your item.
Shipping Returns
To start a return, email us at:
info@tryhishine
Include your order number and details in your message.
• We will provide return instructions and the return address
• Customers are responsible for return shipping costs unless the item is defective or incorrect
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
-
Check your bank account again
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Contact your credit card provider (processing times may vary)
-
Contact your bank
If you’ve done all of the above and still haven’t received your refund, please contact us at:
info@tryhishine